Consumer Reports has released its annual ranking of the best and worst cell phone carriers in the nation, and the results may surprise you!
Consumer Reports has completed its annual ranking of the nation’s best & worst cellphone carriers after evaluating responses from 63,000 readers and (surprise, surprise) AT&T is terrible.
For the second year in a row the company received the lowest marks from consumers who evaluated their cell phone carrier’s performance in voice, text messaging, and data services. In contrast, Verizon Wireless snagged the top spot once again after receiving the highest marks out of the four major cell phone carriers, followed by Sprint & T-Mobile with AT&T bringing up the rear.
While these results are, for the most part, predictable, there were some surprises.
While Verizon takes the gold medal out of the biggest cell phone carriers, three smaller companies actually scored higher than Verizon for customer satisfaction: Consumer Cellular, U.S. Cellular and Credo Mobile. According to the report, “U.S. Cellular, the biggest of this group (with service in 24 mostly Midwestern states), earned a reader score of 88 percent“, meanwhile none of the big four scored above a 72 percent.
Another surprise shows that while AT&T came in last overall, “the carrier’s 4G LTE network was rated the best as users with the service reported fewer problems”.
According to Mike Gikas, senior electronics editor at Consumer Reports:
“AT&T has been a basement dweller for several years now. A lot of people are unhappy with the service, except 4G customers. They seem to like the service from AT&T.”
So, Nation, without further ado, I leave you with the official list–from Best Cell Service Provider overall to Worst:
- Consumer Cellular
- U.S. Cellular
- Credo Mobile
- Verizon Wireless
Which cell service do you have, members of the Nation?
Are you satisfied with it?
Do Consumer Reports’ rankings come as a surprise to you?
Or are they predictable?