Tech WTF 58

Microsoft Being Sued Over Surface Storage


Microsoft is being sued by Andrew Sokolowski, saying that the company is misrepresenting the amount of storage space available to users on the new Surface Tablet.

The company’s new hardware has had a lot of issues since its release just this past October. Now, Sokolowski, a Los Angeles based lawyer has filed a lawsuit against Microsoft alleging that the company is misleading consumers about the amount of storage space on the Surface tablet.

Sokolowski’s suspicions arose when he ran out of space almost immediately on his 32 GB tablet after purchasing it. Microsoft markets its two Surface tablets as having 32 or 64 GB of space. The available storage space of a tablet is usually a bit less than the advertised amount, for example a 16 GB iPad has a little over 14 GB of actual available space. However, it’s been alleged that the 32 GB Surface tablet only has half the space advertised available. Written in the complaint:

“Microsoft knows, but conceals and fails to disclose in its advertising, marketing or promotional materials, that the Windows RT operating system consumes approximately 16 GB of the represented storage capacity of the Surface RT tablets, thus for a consumer who purchases the 32 GB Surface RT tablet, as plaintiff did, about 50% of the represented storage capacity is inaccessible and unusable.”

Microsoft had updated it’s website with information about the amount of available storage space in early November a week after the Surface tablet went on sale. The company contends that customers understand that tablets come with less space than advertised. In a statement given to the Associated Press, Microsoft said:

“Customers understand the operating system and pre-installed applications reside on the device’s internal storage thereby reducing the total free space.”

Microsoft pointed out as well that customers can add more space through the microSD slot and USB Port.


Do you feel that Microsoft is misleading it’s customers? Let us know why or why not in the comments below?