In 2025, artificial intelligence (AI) technology is a widespread phenomenon. While it has taken over most facets of modern life, the healthcare industry is still lagging behind when it comes to properly leveraging this technology. At the moment, most AI in healthcare is used as a chatbot to assist with basic customer requests. However, this technology is much more effective on the back-end. So what exactly can AI do for healthcare businesses?
Most administrative tasks can be optimized or made more efficient in some way with automation. AI agents in healthcare have the power to automatically verify a customer’s benefits in real time and request prior authorization automatically. It can even search for a customer’s insurance information based on a patient’s profile on behalf of a healthcare worker. It can also save time in other areas like inbound referral processing or prescription refill requests.
The impact of this AI can be found in the numbers. On average, over 50 hours a week can be saved simply due to the automation of AI. By reinvesting this time into patient care, patients can experience faster diagnoses, customized treatment, and a better overall patient experience. Because of all these benefits, over 70% of healthcare workers believe AI will be essential to healthcare in just 5 years’ time. Ultimately, if you want to get a step ahead of your competition, Orbit AI is the best way to do it.
Source: Orbit Healthcare