Running a business can be a stressful venture regardless of its size. There are going to be times where everything seems to be going right and times where problems tend to compound. The reaction to the setbacks is going to be of paramount importance as well as preventing the issues from arising in the future. Growing from setbacks is important as this can drive a stronger employee bond and morale in the future. The following are common setbacks and how to overcome them as a business of any size.
Long-Term Client Fails To Renew Their Contract
A healthy sales team can allow a business to bring on new clients month after month. Retaining these clients is about setting expectations and delivering desired results. Project management software can help automate the updates that are sent on a project. Keeping a client in communication during a project helps them feel involved and avoids any huge updates that need to be made after completion.
Clients might leave due to another company promising something that simply is not possible. New leadership at a client’s company can shift strategies and lead to certain older business relationships being ended.
Clients will come back if they have gone elsewhere only to be unsatisfied with products or services. There are times where a client leaving then returning make them far easier to work with as they know the quality of work a business will provide
Any Employee Injured On The Job
Any employee being hurt on the job is a huge concern. This is a sign that safety restrictions need to be reinforced and processes examined. The worker’s compensation process can be tough to navigate for employees so making this easier should be a priority. Periodically doing safety training and inspections is something that should be written into policy. Work injury treatment guidelines might be a bit more thorough than a person would take on their own. The importance of having an employee recover completely cannot be stressed enough for a variety of reasons.
Employee Retention Is Low
The healthcare industry saw a drop in employees due to people switching careers. Others saw that their jobs might not be as stable as they thought with unessential workers being stuck at home during the pandemic. Employee retention being low could have to do with the work environment as there might be too many responsibilities for one employee. People like to see the same people time after time when visiting their doctor or dentist.
Employee retention might be driven up if remote opportunities are given. Not all roles will be able to be switched to a remote role but there are likely some that can nearly immediately. People are not going to be looking to go back into the office once they discover the freedom that a full-time remote worker truly has. Adapt to the current work environment that has been put into overdrive due to the pandemic.
Setbacks occur in business and the importance of reacting in the right way cannot be stressed enough.
